Return & Refund Policy

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Thank you for shopping with [Pinkpoison]. We want you to love your purchase. If you are not completely satisfied with your order, we are here to help.

Returns

You have 14 days from the date you receive your item to request a return.

To be eligible for a return:

• Items must be unused, unworn, and in the original condition.
• Items must have all tags attached.
• Items must be returned in the original packaging.
• Items must not have any signs of wear, damage, washing, or alteration.

For hygiene reasons, certain items such as accessories, underwear, or items marked as non-returnable cannot be returned.

How to Start a Return

To request a return, please contact us at:

Email: [Your Email Address]

Please include:

• Order number
• Customer name
• Reason for return
• Photos (if the item is damaged or incorrect)

Once your return request is approved, we will provide return instructions.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item received is incorrect.
• The item arrives damaged.
• The item has a manufacturing fault.

We recommend using a tracked delivery service.

Refunds

Once we receive and inspect your return, we will notify you about your refund status.

Approved refunds will be processed to your original payment method within 5–10 business days.

Original shipping charges are non-refundable unless the item was faulty or incorrect.

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.

Exchanges

We currently offer exchanges depending on product availability. Please contact us for assistance.